Life Healthcare generally provides good insights into its challenges and follows through with detailed strategy, cogently linked and well-structured. In places, the tone of reporting lacks frankness and clarity, and leadership could connect better with the business through plainer communication and the presentation of a strong set of values to underpin moral behaviour.

Life Healthcare has emerged relatively unscathed from the Esidimeni mental patient scandal and could even turn the disaster into an opportunity for the company to position itself as the professional and caring alternative to risky, unlicensed NGO care providers. Given this, the roll-out of a set of values across the company would be well-timed.

See the executive summary for a more complete overview of FarSight’s analysis for Life Healthcare. Buy our full report for detailed analysis and supporting discussion.