Hammerson’s report speaks directly to the reader in plain language, resulting in credibility of disclosure. Hammerson goes beyond process and compliance to report on decisions made and the strategic thinking driving these decisions. Excellent context is given in the form of trends driving the industry and identified risks, such as digital retail. Good engagement with employees, customers, JV partners, tax authorities and shareholders informs Hammerson’s reporting.

The integration of the newly acquired Irish portfolio received board attention, as well as various efforts to achieve seamless integration and preservation of company values. Areas of relative weakness includes the green building trend, which Hammerson appears not to capitalise on. While Hammerson capitalises on market insights, its use of customer KPIs to drive action is weak.

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