Datatec’s reporting formal and compliance-based in certain significant areas, such as board evaluation, but nonetheless presents a solid, well-balanced board, considering the presence of founder Jens Montanana, and containing breadth and depth of skills. Key-man risk raised as a top risk to the business, with mention of a formal succession process governed by the independent nominations committee, but little useful discussion around leadership selection and preparation. Remuneration and incentives reporting transparent and clear, and appear to be strongly aligned with shareholders’ interests, with reward/penalise based on performance.

Subsequent to the Weston/Comstor difficulties in implementing a BPO/SAP system, Datatec claims the completed implementation to be much improved, but offers little insight into what lessons have been learned to provide comfort to customers of the company’s competence in this key area of the business. As custodian of clients’ customers’ data, reporting should contain some discussion as to how the company maintains security and counters societal externality threats in the regard.

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